Returns & Refunds

Due to the perishable nature of our products, Medley Catering does not offer refunds or returns once an order has been collected or delivered.

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If your order arrives damaged in transit, or if there is a genuine quality issue with your items, please contact us within 24 hours of collection or delivery at orders@medleycatering.com with your order number and a photo of the affected item. We will review every case individually and, where appropriate, offer a replacement or credit toward a future order.

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We are unable to offer refunds or replacements for: change of mind after collection or delivery, incorrect address details provided at checkout, or delays caused by third-party couriers once an order has left our kitchen.

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All allergen and dietary information is provided on each product page. Please read carefully before ordering, as we are unable to accept liability for reactions to allergens that were clearly listed.